1. The business and these terms
The merchant and service provider is COLOR IDEAS, located at Chinatown Mall, Gatuslao St., Bacolod City, Negros Occidental, 6100, Philippines. Contact billing@colorideas.com or 09190030377 for service and billing questions.
Your confirmed order, quoted plan, or written service agreement specifies the product, fees, service period, and any additional terms. Mandatory consumer rights take priority over these terms. Standalone products may have separate accounts, subscriptions, and policies shown on their own websites.
2. Accounts, access, and acceptable use
Provide accurate account and business information and use the service only if you are authorized to act for the business. Keep account credentials and verification codes confidential, control access by your users, and tell us promptly about suspected unauthorized access.
Do not use the service for illegal activity, fraud, unsolicited abuse, uploading content you have no right to use, accessing another customer's information, or interfering with security and operation. Product access is limited to the services and usage limits in your confirmed plan.
Products marked coming soon or in development are not generally available. Registering interest is not a purchase and does not authorize a charge.
3. Prices and monthly subscriptions
The payable price, currency, applicable taxes or fees, billing frequency, trial conditions, and renewal date must be disclosed before you confirm a paid order. Our default monthly billing currency is Philippine pesos (PHP), unless your confirmed order states otherwise.
A monthly subscription begins when the agreed service is activated and its payment is approved. If you explicitly enroll in automatic renewal, it renews monthly on the disclosed billing date until cancelled. Where the same calendar date does not exist in a month, renewal falls on that month's last day.
A trial or complimentary access record is not proof of payment. A trial does not automatically become a paid subscription without the disclosed billing terms and your authorization. Material price changes will be communicated before they take effect, with an opportunity to cancel before the new price is charged.
4. Saved cards and recurring-payment authorization
When enabled, card payments and card vaulting are processed through PayMongo. Card details are entered into the payment processor's secure payment interface. COLOR IDEAS does not store full card numbers or card verification values (CVV); we may receive a payment reference and limited masked card information.
Saving a card is optional and requires your explicit consent. Saving a card alone does not authorize unrelated future purchases. Recurring charges require separate authorization for the specified subscription, amount or disclosed calculation, and billing frequency.
You may withdraw future recurring-payment authorization or request removal of a saved payment method through the billing controls, where available, or by emailing billing@colorideas.com. Removing a payment method does not by itself cancel an existing subscription or settle an outstanding valid invoice; tell us if you also want to cancel.
An invoice or administrative subscription record does not, by itself, authorize a card charge. Payment features become available only after the payment connection is enabled; these policies do not mean card vaulting or automatic charging is currently active.
5. Cancellation and payment failures
Cancel before your next billing date using the cancellation controls, where available, or email billing@colorideas.com from your account email with your business name and subscription details. We use the time your cancellation request is received when assessing whether it arrived before renewal.
Cancellation stops future renewals. Access normally continues until the end of the paid period unless you request immediate closure or access must be suspended for a security or legal reason. Cancellation does not automatically refund past charges; see the Return and Refund Policy.
If an authorized payment fails, we may notify you and request an updated payment method. Any retry must remain within your existing authorization. Access may be paused after reasonable notice for an overdue, undisputed payment. We will review a charge processed after a timely cancellation request for correction or refund.
6. Customer data, ownership, and service availability
You retain ownership of your business information and content. You authorize us to process it as necessary to provide, support, secure, and administer the service, as described in the Privacy Policy. You must have the necessary permissions for information submitted about other people.
COLOR IDEAS and its licensors retain ownership of the software, branding, and documentation. We use reasonable care in providing the service, but uninterrupted or error-free operation is not guaranteed unless a separate service-level agreement says otherwise.
We may suspend access for fraud, security threats, unlawful use, or material breach. We will give notice where practical and explain how an issue can be resolved. If we permanently discontinue a prepaid service without customer breach, we will refund the unused prepaid portion, subject to applicable law.
7. Responsibility and legal rights
To the extent allowed by law, neither party is liable for indirect or consequential losses, and liability connected with a subscription is limited to the fees paid for that subscription during the preceding 12 months. These limits do not apply to fraud, deliberate misconduct, or liabilities and consumer remedies that cannot lawfully be limited.
Philippine law governs these terms, subject to mandatory laws that apply to the customer. Questions about charges or service issues should first be raised using our Dispute Resolution process. You retain the right to approach your bank, payment provider, competent court, or relevant government authority.
8. Updates and contact
We may update these terms and will publish the revision date. Material changes affecting an existing paid subscription will be notified before taking effect where required, and do not retroactively create authorization for an additional card charge.
For assistance, email billing@colorideas.com, call 09190030377, or write to COLOR IDEAS, Chinatown Mall, Gatuslao St., Bacolod City, Negros Occidental, 6100, Philippines.